This Protection Plan will cover a mechanical or electrical failure of the Product(s) during normal usage for the Term of this Protection Plan. The Protection Plan is, in addition to, any manufacturer’s Protection that may exist.

Coverage & Benefits

• Structural, mechanical and electrical breakdowns
• Product failures from normal use
• Replacement parts or full fixtures will be at no cost to you. Depending on the Product and failure circumstances, at our discretion, We will either: Replace Your Product OR Provide a cash settlement reflecting the replacement cost of a new product of equal features and functionality.

The Protection does not cover :

• Damage caused by shipping or delivery
• Labor costs including, but not limited to, such costs as the removal and reinstallation of Product
• Damage caused by natural disasters or other weather-related events
• Accidental damage
• Cosmetic damage
• Intentional damage, loss, theft
• Commercial use
• The warranty applies to residential use only. Installations in commercial settings or using voltages other than 240V may void the warranty—please contact us to confirm eligibility.

Outdoor Finishes: Finishes for fixtures installed outdoors are subject to change due to prolonged exposure to sunlight, pollutants and other environmental conditions. Metal finishes on outdoor fixtures will naturally mature over time, changing in appearance and creating a living finish. Painted finishes on outdoor fixtures may naturally fade over time, depending on the fixture's exposure to the outdoor elements. Thus, any claim for fading, discoloration or "patina" of a finish on an outdoor fixture is not applicable to the above plan.

Coastal Environments: The environment within ten miles of a sea coast can be extremely corrosive. Even with the appropriate maintenance, products installed in this environment will typically deteriorate more than products installed in a less severe environment. Some corrosion and/or deterioration is considered "normal wear" in this environment. Thus, any claim for finish failures or for corrosion of other components due to coastal environment conditions is not applicable to the above plan.

Original User: All Protection Plans only apply to the original end use purchaser and original installation of Products purchased from our site. This Protection Plan is not transferable.

Commercial Use: Protection Plans offered are designed and intended exclusively for residential use. These warranties do not apply to commercial applications or properties intended for business or institutional use. Commercial applications include, but are not limited to, installations in restaurants, hotels, country clubs, office buildings, or other non-residential settings. Any installation involving electrical systems other than 240V is likely to be considered commercial use. If your system operates at a voltage other than 240V, please contact us to confirm eligibility for warranty coverage. Commercial applications or installations that do not meet residential standards will void the protection plan and warranty. If the product is installed in a residential property and is intended for personal use, the protection plan will apply as stated.

*For questions about appropriate fixtures for coastal regions or extreme temperatures, please contact our sales team.

Coverage for your protection plan begins on the date of product purchase and ends when your term length expires. Some benefits start on day one and other benefits begin once the manufacturer Protection period ends.

Closeout items are not eligible for the Protection Plan as they are known discontinued items and are no longer being made. They cannot be replaced after 30 days of receipt.

Brands not purchased with our Protection Plan will receive a 1 year Protection from PatioHeatandShade. It applies to the original purchaser of the product and the product must have been purchased from PatioHeatandShade to activate our Protection. The Protection does not apply to orders placed with another retailer.

Closeout items are not eligible for the Protection Plan as they are known discontinued items and are no longer being made. They cannot be replaced after 30 days of receipt.

If your item was not on closeout at the time of purchase and has since been discontinued and is still covered under either our extended or Protection Plan, please give us a call. We'll work with you on an alternative solution. We'll take care of you either way.